Return Policy

Last updated: April 27, 2026

We stand behind every piece we make. If something isn't right with your order, we want to know. In our experience, almost every issue can be resolved once we talk it through — so please reach out before assuming the worst.

If There's a Defect or a Production Error

If your order arrives with a defect — a bad stitch, a misprint, a misspelling on our end, the wrong item, anything that's clearly on us — that's our fault and we'll make it right. Email us within 30 days of delivery with your order number and a few photos, and we will replace the item or refund the order, whichever you prefer.

If It Doesn't Fit

Sizing personalized apparel is tricky, and even with our size charts it doesn't always land the way you hoped. Reach out and we'll work with you on a solution. We've handled this kind of thing plenty of times and we can almost always find a path that works for both sides.

If You Just Don't Love It

We get it. Talk to us. Custom-decorated items can't be resold, so we can't always offer a full refund on something that's not defective, but we'd much rather find a way to make you happy than lose you as a customer. Send us a message and we'll figure it out together.

If You Need to Cancel an Order

If you need to cancel or change an order, contact us as soon as possible. We'll do our best to accommodate, but once an item enters production we may not be able to cancel or modify it — so reach out fast.

Refunds and Store Credit

When a refund is the right call, we'll issue it back to your original payment method. In some cases — especially when you'd like to try again with a different size, color, or product — store credit may be a faster way to make things right. Either option is on the table; we'll discuss what works best for your situation when you reach out.

How to Reach Out

Email support@theequismith.com with:

We respond to support emails within 2 business days, usually faster.

Timing

It's best to reach out within 30 days of delivery so we can address things while the details are fresh. If it's been longer, send us a note anyway — we still want to help, we just can't promise as much.

Questions?

Anything we didn't cover, just ask: support@theequismith.com.